1. Personal data administrator
The personal data controller is SALMA INVEST JAKUB SALMAN UL. ZA CYTADELĄ 30 61-659 POZNAŃ, contact e-mail address: hotel@citysolei.pl (hereinafter referred to as the „Controller”).
2. Purposes and legal basis of data processing
We process personal data for the following purposes:
| Processing Purpose | Scope of Data | Legal Basis | Retention Period |
|---|---|---|---|
| Making a reservation in the SPA area | First name, last name, email address, billing details | art. 6 ust. 1 lit. b RODO (umowa) | For the duration of the contract |
| Communication and handling of inquiries | e-mail, content of correspondence | art. 6 ust. 1 lit. f RODO | Up to 3 years for evidentiary purposes |
| Marketing (if consent has been given) | e-mail, preferences | art. 6 ust. 1 lit. a RODO | Until consent is withdrawn |
3. Data recipients and analytical and marketing toolstingowe
Personal data may be transferred to trusted third parties, including service providers necessary for the proper operation of the website and for analyzing its usability.
These include:
- Polcard – online payment processing,
- HITME.pl – MAREK BAJERSK – hosting and IT infrastructure provider,
- Accounting office – for billing purposes,
- Facebook Ads (Meta Platforms Ireland Ltd.) – for marketing, retargeting, and advertising statistics (based on consent),
- Google Ads and Google Analytics (Google Ireland Ltd.) – for measuring advertising effectiveness, conversion tracking, and user behavior analytics (based on consent),
4. User rights
You have the right to:
- access your data,
- rectify it,
- request its deletion („the right to be forgotten”),
- restrict its processing,
- file an objection,
- transfer your data,
- file a complaint with the President of the Personal Data Protection Office.
5. Consent and withdrawal of consent
If we process your data based on your consent (e.g. marketing), you can withdraw it at any time – just write to us at hotel@citysolei.pl
6. Obligation/voluntariness of providing data
Providing data is voluntary, but necessary for the conclusion and performance of the contract (creating an account, providing the service). Failure to provide data will result in the inability to use the service.
7. Cookies
Our website uses cookies – more information can be found in the Cookie Policy below.
8. Security
We care about data security – we use, among others, SSL encryption and access control.
9. Policy Changes
We reserve the right to change this policy. The current version is always available on this page.Zastrzegamy sobie prawo do zmiany niniejszej polityki. Aktualna wersja zawsze dostępna jest na tej stronie.
Polityka plików cookies
1. What are cookies?
Cookies are small text files stored on a user’s device when using a website. They enable, among other things, remembering user settings, facilitating navigation, and conducting analytics and marketing.
2. Who places cookies on the user’s device?
Cookies may be placed both by page (own cookies) and by external partners (third-party cookies).
3. What cookies do we use and for what purposes?
| Cookies type | Target | Example |
|---|---|---|
| Essential | They ensure the proper functioning of the website, user sessions and the SPA zone booking process. | WordPress |
| Analytical | They are used to collect statistics about the use of the website (anonymously or pseudonymously). | Google Analytics, MixPanel |
| Marketing | They enable the display of personalized ads and remarketing. | Facebook Ads, Google Ads |
4. Third-party cookies
The website uses the services of external providers who may place their own cookies:
- Google Analytics and Google Ads – traffic analysis and campaign performance (Google Ireland Ltd.),
- Facebook Ads (Meta) – retargeting and conversion measurement,
These entities may process data outside the EEA – with appropriate safeguards in place (SCC, TIA, etc.).
5. Consent to and management of cookies
Upon your first visit to the website, a cookie banner is displayed, offering the following options:
- accept all cookies,
- reject strictly necessary cookies,
- adjust preferences (manage cookie categories).
You can also manage cookies through your browser settings.
6. How long do we store cookies?
The storage period for cookies depends on their type:
- session cookies – deleted when you close your browser,
- persistent cookies – remain for a specified period of time or until manually deleted.
7. How to disable cookies?
Users can change their browser settings at any time to block cookies or delete existing cookies. However, restricting the use of cookies may affect some website features.
8. Changes to the Cookie Policy
This policy may be updated periodically. The current version is always available on this page.